Support | RiskSense

When you partner with RiskSense, we provide more than just a Risk-Based Vulnerability Management solution. RiskSense Customer Support personnel are dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.

Choose the level of support you need:

RiskSense Standard Support

9 x 5 RiskSense Customer Support via phone, email, and web
Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase
Software maintenance

RiskSense Premium Support

24 x 7 x 365 RiskSense Customer Support via phone, email, and web
Assigned Customer Success Manager for support case reviews and pro-active account management
Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase
Software maintenance

RiskSense Platform Best Practices Workshop

Additional 10-hours of access to a highly-trained RiskSense Platform Solutions Architect to assist with:
- RiskSense Data Connector configuration
- RiskSense platform-specific training
- RiskSense platform best practices sessions

RiskSense Cybersecurity Analyst Access

2-hour sessions with a RiskSense Cybersecurity Analyst to help with the assessment of particular RiskSense platform findings and / or strategize on preventive measures

Contact Us

success @ risksense.com
support @ risksense.com
Contact us via phone: +1 505-910-4070 or +1 855-524-7475 (toll free)

request a demo now

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RiskSense®, Inc. provides vulnerability management and remediation prioritization to measure and control cybersecurity risk. The cloud-based RiskSense platform delivers Risk-Based Vulnerability Management, Application Security Orchestration and Correlation, in addition to our Vulnerability Knowledge Base.These products bring insight to the wide views of vulnerability risk with adversarial threat-context and ties to ransomware. With Vulnerability Risk Rating, threat analytics, and automated playbooks prioritize actions for critical security weaknesses dramatically improving security and IT efficiency and effectiveness of managing attack surface risk.