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Support

When you partner with RiskSense, we provide more than just a Cyber Risk Management-as-a-Service solution. RiskSense Customer Support personnel are dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.

Choose the level of support you need:

RiskSense Standard Support

  • 9 x 5 RiskSense Customer Support via phone, email, and Web.
  • Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
  • Software maintenance.

RiskSense Premium Support

  • 24 x 7 x 365 RiskSense Customer Support via phone, email, and Web.
  • Assigned Customer Success Manager for support case reviews and pro-active account management.
  • Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
  • Software maintenance.

RiskSense Platform Best Practices Workshop

  • Additional 10-hour access to a highly-trained RiskSense Platform Solutions Architect to assist with:
    • RiskSense Data Connector configuration
    • RiskSense Platform-specific training
    • RiskSense Platform best practices sessions

RiskSense Cyber Security Analyst Access

  • 2-hour sessions with a RiskSense Cyber Security Analyst to help with the assessment of particular RiskSense Platform findings and / or strategize on preventive measures.

Contact Us

  • success @ risksense.com
  • support @ risksense.com
  • Contact us via phone: 1-505-910-4070 or 1-855-524-7475 (toll free)
Prioritize Your Remediation Across a Growing Attack Surface