Support

When you partner with RiskSense, we provide more than just a Cyber Risk Management-as-a-Service solution. RiskSense Customer Support personnel are dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.

Choose the level of support you need:

RiskSense Standard Support

• 9 x 5 RiskSense Customer Support via phone, email, and Web.
• Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
• Software maintenance.

RiskSense Premium Support

• 24 x 7 x 365 RiskSense Customer Support via phone, email, and Web.
• Assigned Customer Success Manager for support case reviews and pro-active account management.
• Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
• Software maintenance.

RiskSense Platform Best Practices Workshop

• Additional 10-hour access to a highly-trained RiskSense Platform Solutions Architect to assist with:
  • RiskSense Data Connector configuration
  • RiskSense Platform-specific training
  • RiskSense Platform best practices sessions

RiskSense Cyber Security Analyst Access

• 2-hour sessions with a RiskSense Cyber Security Analyst to help with the assessment of particular RiskSense Platform findings and / or strategize on preventive measures.

Contact Us

• success @ risksense.com
• support @ risksense.com
• Contact us via phone: 1-505-910-4070 or 1-855-524-7475 (toll free)