Support
When you partner with RiskSense, we provide more than just a Cyber Risk Management-as-a-Service solution. RiskSense Customer Support personnel are dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.
Choose the level of support you need:
RiskSense Standard Support
- 9 x 5 RiskSense Customer Support via phone, email, and Web.
- Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
- Software maintenance.
RiskSense Premium Support
- 24 x 7 x 365 RiskSense Customer Support via phone, email, and Web.
- Assigned Customer Success Manager for support case reviews and pro-active account management.
- Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
- Software maintenance.
RiskSense Platform Best Practices Workshop
- Additional 10-hour access to a highly-trained RiskSense Platform Solutions Architect to assist with:
- RiskSense Data Connector configuration
- RiskSense Platform-specific training
- RiskSense Platform best practices sessions
RiskSense Cyber Security Analyst Access
- 2-hour sessions with a RiskSense Cyber Security Analyst to help with the assessment of particular RiskSense Platform findings and / or strategize on preventive measures.
Contact Us
- success @ risksense.com
- support @ risksense.com
- Contact us via phone: 1-505-910-4070 or 1-855-524-7475 (toll free)
