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Deep Integration with ServiceNow Service Desk Incident and Service Catalogs Automates Information Sharing and Collaboration for Faster Remediation of Vulnerabilities

SUNNYVALE , Calif. – Dec. 13, 2018 – RiskSense®, Inc., pioneering risk-based vulnerability prioritization and management, today announced a new version of the RiskSense platform that closes the gap between security and IT that often prevents vulnerabilities from being remediated in a timely fashion. New collaboration options include automated vulnerability updates and findings, support for sophisticated workflows, and ease of communicating and validating IT remediation priorities for fighting cyber risk.

According to Gartner, Inc., “Successful realization of standard SOC capabilities is just not possible without certain inputs from the IT organization. A collaborative relationship between the SOC and IT teams such as help desk and network operations center (NOC) is instrumental, but it’s not enough. Depending on the scope of the SOC project, IT will need to either establish new or provide access to existing processes…”*

Enhanced Vulnerability Management Visibility and Collaboration

To help SOC and NOC users prioritize activities based on remediation projects, regulatory compliance, or other business-specific security use cases, RiskSense has introduced the following two key enhancements that simplify the tracking and remediation of security vulnerabilities.

To manage threats from a 360 degree perspective, RiskSense enables users to tag vulnerabilities explicitly with distinct views filtered by affected hosts, applications or databases. Users can create tags to facilitate remediation efforts using one or more of the following tag types: location, remediation, people, compliance, scanner, CMDB or the new “project” tag type.

The new project tag allows users to set a determined start and end date for projects and track it through its lifecycle from the tag view. For example, if a user wants to track remediation progress by location, they can choose the location type tag to create a project. These customizable views allow project owners to more efficiently track both the status and progress of remediation efforts to meet regulatory compliance requirements for PCI, HIPAA, and more.

For tighter collaboration between SOC and NOC teams, RiskSense now offers enhanced bi-directional integration with two ServiceNow modules: Incident Request and Service Request. With these new integrations, the sharing and updating of incident or service ticket information is synchronized between the two systems. This enables organizations that use ServiceNow to manage their IT infrastructure to provide network, application and database support teams with up-to-the-minute vulnerability remediation activity details and status from the RiskSense platform or the ServiceNow interface. Conversely, SOC teams can monitor and maintain visibility into remediation actions and progress by their NOC counterparts in the RiskSense platform.

“Risk and vulnerability management is a collaborative effort between security operations and network operations teams that requires real-time information sharing to remediate high-priority threats before they can be exploited,” said Srinivas Mukkamala, CEO of RiskSense. “We continue to enhance the RiskSense platform and its workflow capabilities to make it easier, faster and more automated for organizations to detect and fix security risks, even if their attack surface is growing faster than the resources they have to manage it.”

In addition to the ServiceNow functionality, this latest release of the RiskSense platform also features a new integration with Tanium Comply, as well as support for Retina’s new Extended Report format.

*Gartner, Inc., How to Plan, Design, Operate and Evolve a SOC, 06 September 2018, by Anton Chuvakin, Augusto Barros, and Anna Belak.


The new version of the RiskSense platform is available now.

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RiskSense®, Inc. provides vulnerability management and remediation prioritization to measure and control cybersecurity risk. The cloud-based RiskSense platform delivers Risk-Based Vulnerability Management, Application Security Orchestration and Correlation, in addition to our Vulnerability Knowledge Base.These products bring insight to the wide views of vulnerability risk with adversarial threat-context and ties to ransomware. With Vulnerability Risk Rating, threat analytics, and automated playbooks prioritize actions for critical security weaknesses dramatically improving security and IT efficiency and effectiveness of managing attack surface risk.

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