Support

When you partner with RiskSense, we provide more than just a Risk-Based Vulnerability Management solution. RiskSense Customer Support personnel are dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.

Choose the level of support you need:

RiskSense Standard Support

• 9 x 5 RiskSense Customer Support via phone, email, and web
• Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase
• Software maintenance

RiskSense Premium Support

• 24 x 7 x 365 RiskSense Customer Support via phone, email, and web
• Assigned Customer Success Manager for support case reviews and pro-active account management
• Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase
• Software maintenance

RiskSense Platform Best Practices Workshop

• Additional 10-hours of access to a highly-trained RiskSense Platform Solutions Architect to assist with:
  • RiskSense Data Connector configuration
  • RiskSense platform-specific training
  • RiskSense platform best practices sessions

RiskSense Cybersecurity Analyst Access

• 2-hour sessions with a RiskSense Cybersecurity Analyst to help with the assessment of particular RiskSense platform findings and / or strategize on preventive measures

Contact Us

• success @ risksense.com
• support @ risksense.com
• Contact us via phone: +1 505-910-4070 or +1 855-524-7475 (toll free)