Support | RiskSense

When you partner with RiskSense, we provide more than just a Cyber Risk Management-as-a-Service solution. RiskSense Customer Support personnel is dedicated to helping you resolve issues as you work to identify, prioritize, and orchestrate remediation of cyber risks across a growing attack surface.

Choose the level of support you need:

RiskSense Standard Support

9 x 5 RiskSense Customer Support via phone, email, and Web.
Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
Software maintenance.

RiskSense Premium Support

24 x 7 x 365 RiskSense Customer Support via phone, email, and Web.
Assigned Customer Success Manager for support case reviews and pro-active account management.
Access to the RiskSense Customer Support portal for training, documentation, and access to our knowledgebase.
Software maintenance.

RiskSense Platform Best Practices Workshop

Additional 10-hour access to a highly-trained RiskSense Platform Solutions Architect to assist with
- RiskSense Data Connector configuration;
- RiskSense Platform-specific training; and
- RiskSense Platform best practices sessions.

RiskSense Cyber Security Analyst Access

2-hour sessions with a RiskSense Cyber Security Analyst to help with the assessment of particular RiskSense Platform findings and / or strategize on preventive measures.

success @ risksense.com
support @ risksense.com
Contact us via phone: 1-505-910-4070 or 1-855-524-7475 (toll free)