Information Collection and Use
Our primary goals in collecting personally identifiable information are to provide you with the services made available through the Sites, to communicate with you, and to manage your registered user account through which you can take advantage of the services made available through the Sites. For instance, we may use some of the information you provide to market specific products and services, including but not limited to customer support services. We will also use the information you provide to analyze and improve RiskSense's products and services.
If you desire to have access to certain restricted sections of the Sites, you may be required to become a registered user and to submit certain personally identifiable information to RiskSense. This may happen in a number of instances, such as when you want to download our "white papers" from the Corporate Site, sign-up for our "webinars", or if you want to have access to the Support Site or the Platform Site. Personally identifiable information that we may collect in such instances may include your user name, password, email address, telephone number, your company's name, and your title. If you contact us by email through the Sites, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the Sites and / or our services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
When you visit the Sites, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). Log Data may include information such as your IP address, browser type, or the domain from which you are visiting, the web pages you visit, and the search terms you use. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. Except in the instances described herein, we do not use this information to identify you personally. We use it to monitor use of the Sites and our service, and for the technical administration of the Sites.
RiskSense Sites use technologies such as: “cookies” and “scripts”. We use Salesforce Pardot, Google Analytics, Google AdWords Remarketing Code, Google AdWords Conversion Code, and similar technologies for tracking visitor behavior. These technologies are used in analyzing trends, administering the Sites, tracking users’ movements around the Sites, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring / exit pages, operating system, date / time stamp, and / or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or functionality.
Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
We may partner with a third-party to either display advertising on our Sites or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our Sites and other sites in order to provide you advertising based upon your browsing activities and interests.
Blogs and other Forums
If you use a RiskSense blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. RiskSense is not responsible for the personally identifiable information you choose to submit in these forums, or the use of such information by any third-party. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Information Sharing and Disclosure
Resellers and Partners. We will share your personally identifiable information with our resellers and partners, and such resellers and partners may use your information to market our products and services, as well as their own products and services.
Service Providers. We may engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance services, customer relationship services, and database storage and management services. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the confidentiality of your data.
Compliance with Laws and Law Enforcement. RiskSense cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including subpoenas); to protect the property and rights of RiskSense or a third-party, the safety of the public or any person; to prevent or stop any illegal, unethical, or legally actionable activity; or to comply with the law.
Business Transfers. If any or all of the assets of RiskSense are acquired by, or merged with another entity, we may share some or all of your information with this entity.
With your consent we may post your testimonial along with your name. If you want your testimonial removed, please contact us.
Changing or Deleting Information
If you are a registered user of the Support Site, you may update or correct the information you provided to us by making such changes through the secure log-in section of the Support Site.
RiskSense is very concerned about safeguarding the confidentiality of your personally identifiable information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. However, RiskSense takes security very seriously. All company employees are contractually obligated to safeguard RiskSense and user data under confidentiality and privacy agreements. Access to RiskSense production systems is restricted to authorized RiskSense team members.
We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will disclose any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on the Sites in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and to restore the reasonable integrity of the data system.
Links to Other Sites
Users Outside the United States
Our Policy Towards Children
The Sites are not directed to persons under 18. If a parent or guardian becomes aware that his or her child, who is under 13, has provided us with personally identifiable information without their consent, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with personally identifiable information, we will remove such information from our files.
Questions and Comments
Mail: RiskSense, Inc., Attn: Marketing Department, 1230 Midas Way, Suite 220, Sunnyvale, CA 94085